Refund and Returns Policy

Return and Refund Policy for FakeFace.cc

Effective Date: 1/1/2024

Thank you for shopping at FakeFace.cc. Given the specialized nature of our research peptides and medical grade skincare products, we have a strict no refund policy. Please read the following policy carefully as it pertains to returns and replacements of products purchased from our website.

Returns

Due to the nature of our products, we do not accept returns or offer refunds. All sales are final. However, we understand that issues may arise and are committed to ensuring the satisfaction of our customers.

Eligibility for Store Credit or Replacement

You may be eligible for store credit or a product replacement under the following conditions:

• Damaged Products: If the product arrives damaged.
• Wrong Item Received: If the product you receive is not what you ordered.
• Defective Products: If the product has a manufacturing defect.

Process for Claiming Store Credit or Replacement

To claim a store credit or a replacement, please follow the steps below:

• Contact Us: Notify us within 7 days of receiving your product. Please provide your order number, details of the issue, and any supporting photographs or evidence.
• Review: We will review your claim and contact you to confirm the next steps.
• Resolution: If your claim is approved, we will issue store credit or dispatch a replacement product of the same value. We will cover any shipping costs involved in the process.

Limitations

• Store credit or replacements will only be offered if claims are reported within 7 days of receipt.
• Store credit can be used for any future purchases on our site.
• Replacements are subject to product availability. If an exact replacement is not available, we may offer a comparable product or store credit.

Contact Information

For any issues regarding your order or to initiate a claim, please contact our customer service team. fakefaceaesthetics@gmail.com